Archive for the ‘ Uncategorized ’ Category
Hello,
Due to recent enforced security updates in the system the kernel requires a single reboot process.
The reboot will happen during the next hour and will cause 5-15 minutes of possible down time.
We appreciate your understanding,
HostDime NOC Team
עקב כך שעוד ועוד אנשים שואלים אותנו לגבי שאלות פעילות הטלפון ודרכי הקשר מולנו/
החלטנו להוציא עדכון בנושא באתר העדכונים הטכניים שלנו.
פרטי יצירת הקשר, שעות פעילות הטלפון וכן הלאה ניתן לראות כאן:
http://israel.hostdime.co.il/support/contact-us/
מספרי הטלפון שלנו:
0783330994/3
מוקד תמיכה טכנית ברשת (24 שעות ביממה) בכתובת:
https://core.hostdime.co.il
* צ’אט מומלץ לשאלות קצרות ונושאי מכירות. לתקלות ושאלות מתקדמות יש לפתוח קריאת שירות במרכז ההלפדסק שלנו על מנת לקבל מענה מהיר ומקצועי ומצוות המומוחים של החברה.
בנושאי תמיכה ומכירות יש לפנות למענה 24 שעות ביממה דרך מרכז שירות און-ליין.
ימים א’, ב’, ג’, ד’, ה’: מהשעה 09:30 בבוקר עד השעה 17:00 בערב
בימי שישי/שבת וחגים: מענה מבוסס [מרכז תמיכה] בלבד וללא מענה טלפוני.
דוא”ל: sales@hostdime.co.il
בימי שישי/שבת וחגים: מענה מבוסס [מרכז תמיכה] בלבד וללא מענה טלפוני.
מוקד 24 שעות ב%
Hello,
Due to attack on one of the hosted customers under the shared hosting server (s1) some shared hosting clients has suffered from short (approx 10 minutes) down time / slow access.
The Level3 engineering and security team of HostDime Israel has performed full audit of the server and rebooted into regular status.
Everything is stable and operational.
Thank you.
NOC Team
HostDime Israel LTD
Hello,
The DDOS on the Amsterdam network has been fully blocked by now and everything back to stable and operational again.
Thank you.
Dear SDS customers ( Europe ),
Due to massive DDOS attack on major allocation of the network in Amsterdam there is an issue to reach the servers at the moment. Engineering team in Amsterdam are working with the network department to stop the attack, but at this moment we cannot give any estimated time when it’s actively being blocked. However its important to clarify that utmost is done to stop the massive attack and all it’s sources ASAP.
Hey,
Due to Passover holiday next week English only support will be given on the 29-30 of the month with no phone support at-all.
Also sales depatment won’t be working.
As always, support will be found in our support system – https://desk.hostdime.co.il
Or for simple and fast questions at our chat which can be found in our website – hostdime.co.il
We are deeply sorry for the inconviniance,
Wishing you happy holiday
Hostdime Israel Ltd
19/03/2010 , 8:29
Everything has been solved. Routing issues has been solved.
Shared / Reseller / VPS and Colo network routings now working correctly
Reason: Unexpected Power outage at Netvision Haifa data center, Caused the core routing switch into reboot and therefore its taken some time to resync everything to correct the routing back to normal.
Status: OK
Thank you for your understanding.
19/03/2010, 8:10
Unexpected outage has occure due to routing issues at the core network of the Haifa data center.
At the moment engineering teams are working to define the problem and apply the best solution to resolve it asap.
due to this issue some of the core shared hosting / reseller hosting / vps hosting and colocation customers may not be reachable at random network locations.
we will update next once engineers has came to solution or deliver any important updates!
Dear Costumers,
On 15th of the month(Monday), around 08:30 IST we will be running an update on our reseller (r1il.hostdime.co.il / 109.73.160.8), this will cause a short downtime and after wards any support for PHP version lower then 5.2.12 will cease.
This is done to make the server more robust, if you have any PHP code which need older version, please update it ASAP.
Thank you for your understanding,
Hostdime Israel